The new, enhanced article editor provides a more intuitive and enriched content creation experience, designed to streamline your content creation process and boost audience engagement.
- New editing tools such as text-wrapping around images, table editor, Markdown support, and more.
- Source code improvements that provide better control over source code when inserting content blocks.
- Article components including embedding external content, and inserting HTML blocks, article summaries, and horizontal lines.
The following image shows the location of new or updated tools on the new article editor toolbar.
Transitioning to the new article editor
The transition from the legacy article editor to the new article editor will occur in four phases, beginning May 22, 2025 and concluding Q1 2026. Learn about the transition plan and rollout timeline.
Article editing tools
The article editor includes new editing tools designed to streamline and enhance your content creation process. You can access the new article editing tools by creating or editing an article in your help center, then using the new article editor toolbar to access the tools.
Source code improvements
) on the article editor toolbar to access the source code of your article. Additional source code improvements in this release include:
- HTML blocks - Previously available only in content blocks, HTML blocks are available in the article editor as an insertable article component. See Article components below.
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Cleaner code when using content blocks - Previously, when you placed your cursor above a content block in the article editor, you could only see the HTML code for the text above the content block. To see the code below the content block, you had to go back into the editor and place your cursor below the content block. This issue is now resolved, and you can now view the article source code both above and below the content block, regardless of your cursor position.
Content blocks are identified with an ID number in article source code. With this improvement, you can now see the source code both above and below the content block ID in the HTML view.
Article components
) on the new article editor toolbar:
- Embed: If your video is hosted on one of the supported hosting services, you can embed the file directly from the new article editor toolbar. See Inserting videos and embedded files in articles and content blocks.
- HTML blocks: You can use HTML blocks to quickly access and edit complex HTML code in your articles. HTML blocks let you work with blocks of code that would otherwise not be editable within the article editor, and to display them in a safe manner within your help center. See Using HTML blocks to edit code in content blocks.
- Horizontal line: You can insert a horizontal line in the article editor to visually separate groups of content with a divider. See the Help center editor toolbar reference.
- Article summaries: You can insert the article summary component into your help center article to display a concise description of the article content in a shaded box at the top of your article. If you have the Copilot add-on, you can generate the article summary using AI. Otherwise, you can type your summary in the text box. See Adding article summaries to knowledge base articles.