The features described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.

If you're looking for information about current add-ons, see About Zendesk Suite add-ons.

This topic includes the following sections:
  • Zendesk Support legacy add-ons
  • Zendesk product legacy add-ons

Zendesk Support legacy add-ons

These add-ons were available prior to February 1, 2021 and are now considered legacy add-ons.

Add-on Applicable plans Description
Productivity Pack Professional Boost your team's productivity and efficiency with these features:
  • Custom ticket forms: Customize the information you capture for different types of support requests.
  • Conditional ticket fields: Show or hide fields in the request form when the user selects a certain value in another field.
Customer Lists Suite Growth and above Gain insight into your customer base with customer lists. Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria.
Unlimited Multibrand Enterprise Support up to 300 brands, with up to 300 Help Centers, from your single Zendesk instance.
Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans:
  • Support Enterprise and Guide Lite or Professional: Five brands, one Help Center
  • Support Enterprise and Guide Enterprise: Five brands, five Help Centers
  • Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers
Social Messaging Team

Professional

Enterprise

Add your company’s social messaging channels such as Facebook, X (formerly Twitter), WhatsApp, and LINE to Support. See Getting started with social messaging channels.

The legacy Support Suite included this add-on at no additional cost.

WhatsApp Phone Number Hosting Fee Team

Professional

Enterprise

Add a WhatsApp phone number to Support if you have social messaging.

This add-on was also available on the legacy Support Suite.

Zendesk product legacy add-ons

Add-on Applicable plans Description
Priority Support Enterprise Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.
Enhanced Disaster Recovery Professional

Enterprise

Enhance the protection of your Zendesk data and provides for faster recovery in the event of a disaster. See Enhanced Disaster Recovery .
Advanced Compliance

Professional

Enterprise
Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA. See Advanced Compliance.
Data Center Location Enterprise Specify the location where your account data is hosted (US-only or EU-only). See About data center location.
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